In short: As of Wednesday, 4 November 2026, 12:00 noon. We are currently experiencing technical problems in our customer service systems. The telephone system and the ticket portal are affected. The most reliable way to reach us is by email at kundenservice@libri.de. We expect the problems to be resolved by this afternoon.
What is affected and how to reach us
| During the disruption | What you need to do | |
|---|---|---|
| Telephone (customer service) | disrupted – calls may not get through | Please email us at kundenservice@libri.de |
| Ticket portal | disrupted – requests submitted via the portal may not reach us | Please email us at kundenservice@libri.de |
| Email to kundenservice@libri.de | working | Nothing. We will process your email as usual. |
| Ordering systems and deliveries | not affected – the disruption only concerns customer service | Nothing. |
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